Alright, if you're looking to dive into the BPO world, or maybe just thinking of hopping to a new company, Taguig City, especially BGC, is a goldmine. As someone who's navigated the BPO landscape for a while, I can tell you that this area hosts some of the best players in the game. They're not just about big buildings; they're about big opportunities, solid benefits, and diverse accounts.
Here's my take on 10 top BPO companies in Taguig, giving you a peek at what it's like on the inside – from the accounts they handle to the perks they roll out.
1. Accenture
Accenture is a giant, globally recognized for its consulting, tech, and operations. If you're into IT-enabled services, software development, or even more complex back-office processes, this is a strong contender. They handle a lot of Fortune 500 clients, so you're exposed to diverse industries like financial services, healthcare, communications, retail, and government. They often have a mix of voice and non-voice, even hybrid accounts.
Salary: Generally competitive, entry-level customer service roles often start around ₱20,000 - ₱25,000 basic, with higher offers for specialized or tenured roles (up to ₱30,000 - ₱40,000+ for complex roles). Licensed professionals or IT roles can command significantly more.
HMO: Usually Day 1 HMO with free dependents (often 1-2, sometimes up to 5 for higher roles).
Leaves: Standard VLs and SLs, often with options for leave conversion.
Other Incentives: Performance bonuses (quarterly or monthly), competitive allowances, strong emphasis on career development, upskilling, and certification programs. Free coffee and sometimes shuttle services depending on the site/account.
Location/s in Taguig: Multiple sites including Uptown Place Tower 2 & 3 (Uptown Bonifacio), and other offices across BGC.
2. Concentrix
Concentrix is a customer experience (CX) titan. They're massive, with multiple sites in Taguig, known for high-volume customer service, technical support, and some back-office processes. You'll likely work with big names in telecommunications, banking, healthcare, retail, and technology. They're big on employee engagement and career growth within their vast network.
Salary: Entry-level offers typically range from ₱18,000 - ₱23,000 basic, with performance incentives that can push it higher. Specialized roles or those with experience can go up to ₱30,000+.
HMO: Usually Day 1 HMO, often with 1 free dependent.
Leaves: Standard VLs and SLs.
Other Incentives: Performance bonuses, account-specific incentives, various employee engagement activities, and strong internal promotion opportunities.
Location/s in Taguig: Multiple sites including Bonifacio Global City (e.g., PHL Fort Bonifacio - Uptown Mall).
3. Teleperformance
Teleperformance is another industry giant, synonymous with call centers. They handle a huge volume of customer care and technical support, with accounts spanning telecommunications, e-commerce, banking, and utilities. If you're looking for a solid foundation in customer service, TP is a common starting point. They have a massive footprint globally, ensuring diverse account options.
Salary: Entry-level customer service roles typically fall within ₱18,000 - ₱22,000 basic, with opportunities for performance incentives.
HMO: Standard HMO coverage, often from Day 1 or after a short waiting period, usually with 1 free dependent.
Leaves: Standard VLs and SLs.
Other Incentives: Performance bonuses, various employee engagement programs, and a clear path for internal career progression.
Location/s in Taguig: Multiple sites including Le Grand Avenue, Five West Campus, McKinley Hill
4. TELUS International
TELUS International is highly regarded for its positive work culture and strong employee engagement. They offer customer experience solutions and IT services for a diverse range of industries, including technology, healthcare, finance, and telecommunications. They pride themselves on being people-first, and it shows in their work environment. They have both voice and non-voice roles.
Salary: Competitive, often slightly higher than industry average for similar roles. Entry-level CSRs can expect around ₱20,000 - ₱28,000 basic, with higher offers for specialized technical or multilingual roles (up to ₱40,000+ for technical support).
HMO: Day 1 HMO is a common perk, often with multiple free dependents (e.g., up to 2-3).
Leaves: Generous VLs and SLs, often with encashment options.
Other Incentives: Performance bonuses, health and wellness programs, gym subsidies, employee events, and a strong emphasis on work-life balance and community involvement.
Location/s in Taguig: Multiple sites including TELUS Market! Market! (5/F Market! Market! Mall, Bonifacio Global City) and TELUS House McKinley West (McWest Boulevard, Taguig Metro Manila).
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5. Alorica
Alorica is one of the largest BPO providers globally, focusing heavily on customer experience management. They serve clients in diverse industries like telecommunications, financial services, retail, technology, and travel & hospitality. They often have a high volume of voice accounts but are expanding into non-voice and digital channels. They're often seen as newbie-friendly.
Salary: Entry-level offers usually range from ₱18,500 - ₱24,500 basic, depending on the account, plus performance incentives.
HMO: Standard HMO coverage, usually after a short waiting period, with potential for dependents.
Leaves: Standard VLs and SLs.
Other Incentives: Performance-based bonuses, opportunities for fast promotion based on performance and attendance.
Location/s in Taguig: Philplans Corporate Center (10th Ave. cor., Kalayaan Ave, Taguig).
6. TaskUs
TaskUs is known for its "ridiculously good" employee experience and vibrant, modern office environments. They often work with cutting-edge tech companies and disruptive brands, offering next-gen customer experience, trust & safety, and AI & data services. Their accounts can be highly specialized and often cater to tech, gaming, social media, and fintech industries. They emphasize a "people-first" culture.
Salary: Can vary widely depending on the client and specialized skills, but often competitive for their niche. Entry-level ranges typically from ₱22,000 - ₱30,000 basic for non-voice or blended roles, potentially higher for specific language or technical skills.
HMO: Comprehensive HMO benefits, often starting early (e.g., Day 1), with multiple free dependents.
Leaves: Good VLs and SLs, often including birthday leaves or special leaves.
Other Incentives: Performance bonuses, language allowances, merit increases, wellness programs, and a strong focus on employee well-being.
Location/s in Taguig: LizardBear Lair - 17F Twenty Four Seven McKinley Building, 24th St. cor. 7th Ave., Taguig City.
7. [24]7.ai
[24]7.ai operates across various industries, including retail, telecommunications, travel, and financial services. They're strong in omnichannel CX management, combining voice, chat, and AI-driven automation.
Salary: Competitive, often driven by the technical nature of some accounts. Entry-level can start around ₱20,000 - ₱25,000 basic with performance incentives.
HMO: Standard HMO coverage, usually from Day 1.
Leaves: Standard VLs and SLs.
Other Incentives: Performance bonuses, opportunities to work with innovative AI-powered tools.
Location/s in Taguig: Cyber Sigma Building (Ground, 7th and 8th Floors) Lawton Avenue, McKinley West, Fort Bonifacio, Taguig City.
8. IBM Business Services
IBM's BPO arm handles more complex and high-value business processes. They are strong in IT outsourcing, finance and accounting, HR services, and consulting. Working here often involves leveraging advanced technology and robust systems for large enterprise clients across various sectors. Their roles lean towards IT-enabled services and specialized back-office functions.
Salary: Generally higher than typical call center roles due to specialization. Basic salaries for entry-level specialized roles can start from ₱25,000 - ₱40,000+, with significant increments for IT, finance, or highly technical positions.
HMO: Comprehensive HMO coverage, often with good dependent coverage.
Leaves: Excellent VLs and SLs, generally more generous than average.
Other Incentives: Performance bonuses, clear career progression paths, access to extensive training and development programs (including certifications), and a more corporate environment.
Location/s in Taguig: 28th Floor, One World Place, 32nd Street, Bonifacio Global City, Taguig.
9. Sutherland
Sutherland is a global process transformation company that offers a broad range of integrated solutions from customer engagement to back-office processes. They serve diverse industries like healthcare, retail, banking, technology, and communications. They are known for their analytics-driven approach and focus on improving client processes.
Salary: Entry-level offers might start around ₱18,000 - ₱22,000 basic, with potential for higher offers on more complex or niche accounts (e.g., healthcare, travel).
HMO: Standard HMO coverage, usually after a short waiting period.
Leaves: Standard VLs and SLs.
Other Incentives: Performance incentives, opportunities for upskilling, and a focus on process improvement.
Location/s in Taguig: PhilPlans Corporate Center (12th Floor, Philplans Corporate Center, Kalayaan Avenue and Triangle Drive, Fort Bonifacio, Taguig City).
10. Carelon Global Solutions Philippines (formerly Legato Health Technologies)
Carelon specializes in healthcare BPO services, primarily supporting one of the largest health plans in the U.S. This means their accounts are deeply rooted in the healthcare ecosystem, covering areas like claims processing, medical coding, clinical operations, patient support, and data analytics. It's a great fit for medical professionals (Nurses, Pharmacists) looking to transition to BPO.
Salary: Highly competitive, especially for medically licensed professionals. Basic salaries can range from ₱25,000 - ₱40,000+ for entry-level licensed roles, with higher compensation for specialized clinical or leadership positions.
HMO: Excellent HMO coverage, often from Day 1 and with good dependent inclusion, reflecting their healthcare focus.
Leaves: Competitive VLs and SLs.
Other Incentives: Performance bonuses, opportunities for specialized healthcare-related training, a purpose-driven work environment, and clear career paths within the healthcare BPO niche.
Location/s in Taguig: Alliance Global Tower (24th - 29th Floors, 11th Ave., corner 36th St. Bonifacio Global City, Taguig).
Final Thoughts from an Agent
Working in a BPO in Taguig offers a unique blend of urban living and professional growth. While the pay structures are generally competitive, the benefits and company culture can really make a difference. Always ask about the specific account you're applying for, as salary, shift, and benefits can sometimes vary even within the same company. Good luck on your BPO journey!
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